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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I picked up a new iphone 5 today. When I touch the screen,

Customer Question

I picked up a new iphone 5 today. When I touch the screen, most of the time nothing happens. When I try to type something there is a long delay before the letters appear. Whenit rings the screen says 'slide to answer" but nothing happens.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: It is an iphone 5 . How do I tell
JA: Have you installed any updates recently?
Customer: I just picked it up today. no
JA: What troubleshooting have you tried?
Customer: Restrting it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Mac
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 4 months ago.

Is there a warranty on the device?