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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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I have an ipad mini. It just stopped working last night. I

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I have an ipad mini. It just stopped working last night. I have had it since october. It will not come on. It was fully charged before this occured. There was no damage or trauma to the device.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I am sorry but do you mean what internet service I have? If so I have Metronet. I am in Indiana
JA: Have you installed any updates recently?
Customer: no and this is my first apple device so I am new with this.
JA: What troubleshooting have you tried?
Customer: i live 1 hour away from anyone to help me. So nothing really. I did charge it again overnight and I turned it off. Now it wont come on at all
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no but thank you

Hi there and welcome

can you please hold the home and power buttons for about 10 seconds until you see the apple Logo then release.

Tell me please if it then starts

Thank you

Customer: replied 3 months ago.
ok it is on
Customer: replied 3 months ago.
please know that I cannot text on my cell phone
Customer: replied 3 months ago.
the apple sign went off 2 minutes after it was lighted, not sure if that is important
Customer: replied 3 months ago.
thanks it seems to be fixed, I feel stupid

Perfect and do not feel that way, I have been doing this for years

If you would like any additional information or assistance, please do not hesitate to let me know.

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Thank you

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