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I k, h a, have a 27, 6

Customer Question
I k JA: What kind of...
I k
JA: What kind of computer do you have?
Customer: h a
JA: Have you installed any updates recently?
Customer: have a 27
JA: Anything else you want the computer expert to know before I connect you?
Customer: 6
Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
4/18/2017
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 7 months ago
michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 5,661
Experience: I am a computer professional with more that 7 years of experience with all major brands which includes apple as well.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 7 months ago

Please explain the problem a bit more in detail.

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Customer reply replied 7 months ago
I have a 26" I mac that shuts off at various times with no warning message. I have taken the unit to apple repair 2 times and no results. The occurrences are more frequent and very frustrating. Anything you can recommend?(###) ###-####
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 7 months ago

i will opt out as this is a mac question

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Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,386
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

When it shuts off, does it shit down as normal or it switches off instantly?

Please let me know

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Mac Support Specialist: Jay D, Computer Engineer replied 7 months ago
Jay D
Jay D, Computer Engineer
Category: Mac
Satisfied Customers: 681
Experience: Business Owner at LCS
Verified

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

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Mac Support Specialist: Jay D, Computer Engineer replied 7 months ago

Hi the main reason that computers shutdown like this is due to overheating, this is known as a thermal shutdown and is done to protect the system and the CPU from damage due to excessive heat. This can be caused by a dust build up around the fan and cooling system or because the fans are not working. Rather than taking it to Apple I would suggest taking it to an independent repair store that deals with macs and ask if they can check the fans and for dust build up. If they find nothing and the problem persists it would be due to a hardware fault such as a faulty motherboard, however in 90% of these cases, it is an overheating issue. Jay

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Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Hi there,

Please let me know the answer to my last question

Thank you

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Mac Support Specialist: Jay D, Computer Engineer replied 7 months ago

Hi the main reason that computers shutdown like this is due to overheating, this is known as a thermal shutdown and is done to protect the system and the CPU from damage due to excessive heat. This can be caused by a dust build up around the fan and cooling system or because the fans are not working. Rather than taking it to Apple I would suggest taking it to an independent repair store that deals with macs and ask if they can check the fans and for dust build up. If they find nothing and the problem persists it would be due to a hardware fault such as a faulty motherboard, however in 90% of these cases, it is an overheating issue. Jay

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Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago

Please reply to my last message

Thank you

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Customer reply replied 7 months ago
The system shuts down quickly as though you pulled the plug
Mac Support Specialist: Jay D, Computer Engineer replied 7 months ago

Sorry my mistake, Richie is assisting you with this question and not me. Jay

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Mac Support Specialist: Danny Coloma, Mac Enthusiast replied 7 months ago
Danny Coloma
Danny Coloma, Mac Enthusiast
Category: Mac
Satisfied Customers: 19
Experience: Service Technician, Service Manager, Off Site Tech at Apple Premium Service Provider in South Florida
Verified
Hi, I work at an Apple shop and most of the time when a unit just shuts off it is because of a failing power supply. Did Apple replace anything at all? They might not have because it can be a difficult issue to duplicate and there aren't any tests to detect the problem. The best a shop can do is time the computer and see when it shuts off and replace the Power Supply and see if it shuts off or not with a new power supply. If it doesn't shut off with the new one then the problem is solved. It can be several days until they see the unit power off initially. If the computer still has warranty you can call apple and complain that you need it to be resolved and to please at least authorize the Apple Store or a service provider to replace the power supply without them being able to duplicate the issue. Complaining to Apple goes a long way and it has worked for many of my customers. If it is out of warranty then you would have to request for a repair shop to hold it for several days until they can duplicate the issue. This power issue you are having I 9 out of 10 times because of the Power Supply. I see it all the time.
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Danny Coloma
Danny Coloma
Danny Coloma, Mac Enthusiast
Category: Mac
Satisfied Customers: 19
19 Satisfied Customers
Experience: Service Technician, Service Manager, Off Site Tech at Apple Premium Service Provider in South Florida

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