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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cant download turbotax on my device. Forgive me i dont know

Customer Question

cant download turbotax on my device
JA: What's the model and Operating System (OS) of your device?
Customer: please forgive me i dont know that info. its a 2009 macbook pro
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: yes i purchased my device. watching youtube videos. they stated i have to download a patch
JA: Anything else you want the Mac expert to know before I connect you?
Customer: 10.7.5 is the version im on
Submitted: 5 months ago.
Category: Mac
Expert:  Mike replied 5 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Customer: replied 5 months ago.
ok thank you sir
Expert:  Mike replied 5 months ago.

You will need to upgrade your system to use the latest Turbo Tax.

Customer: replied 5 months ago.
it wont update
Expert:  Mike replied 5 months ago.

Please go to the Apple Logo to About this Mac then More Info or System INfo what is the serial number?

Expert:  Mike replied 5 months ago.

Are you there?

Expert:  Mike replied 5 months ago.

Do you still need help or not?