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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1445
Experience:  BSc H.Dip Apple Certified Professional
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I need help connecting my i6 phone today my iPhone account.

Customer Question

I need help connecting my i6 phone today my iPhone account.
JA: How old is the phone?
Customer: Maybe one year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: What happened is I lost my phone a nd someone found it a nd removed the sim card out. When I got it back th
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: When I got it back I put a new card in it a nd now it won't connect go my active iPhone account.
Submitted: 4 months ago.
Category: Mac
Expert:  David replied 4 months ago.

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Expert:  David replied 4 months ago.

Do you have access to the email account that you used on your old iPhone?

Expert:  David replied 4 months ago.

I can help you reset your password ***** that's the problem.

Do you get any error messages, or any more information that can help?

Customer: replied 4 months ago.
I have access email A nd have changed my id A nd password. The error message is : This device is not connect today iTunes. Can't get access to the phone to change any setting.
Expert:  David replied 4 months ago.

Hi, have you been able to restart the iPhone?

To force restart, press and hold the Home Button and the Power Button together until it restarts.

Let me know how it goes.

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