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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I just bought an iPad Mini and am having trouble setting it

Customer Question

Mike: Good morning. I just bought an iPad Mini and am having trouble setting it up, based on my dearth of knowledge. What the hell is an Apple ID, which also requires a password?
JA: When did you last reset your Apple ID or password?
Customer: I have a MacBook Pro but I don't recall EVER setting up an Apple ID. The Simply Mac store may have done so.
JA: Have you installed any updates recently?
Customer: The iPad Mini is brand-new yesterday.
JA: What troubleshooting have you tried?
Customer: Don't know how, sorry.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Well, I am having trouble getting rid of duplicate photos in IPhoto on the MacBook Pro and for some reason, certain video news bites open with no picture but have sound.
Submitted: 5 months ago.
Category: Mac
Expert:  Justin Johnson replied 5 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 5 months ago.

Where are you at in the process of setting up your iPad Mini?