Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936)

Outgoing mail server: Surgemail.servletinc.net JA: What's...
Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936) Outgoing mail server: Surgemail.servletinc.net
JA: What's the model and Operating System (OS) of your device?
Customer: Mac G5 version OS X 10.5.8
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: Purchased 2004; troubleshooting?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Yes, maybe complete re-load Apple Mail?
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
4/10/2017
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,345
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

When were you last able to send an email?

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,345
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
Ask your own question now

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 8 months ago
Monday
April 10, 2017Hi there! and thank you... Are we ready?
My Apple mail accounts are stuck on "Offline"Bruce

yes Bruce, waiting on you please to do the instructions I gave you

Ask Your Own Mac Question
Customer reply replied 8 months ago
I clicked on everything but it returned me to the credit card page again...
Customer reply replied 8 months ago
Why don't you jump into my computer and see if you can fix it... Thank you Kind Sir!Bruce

Waiting to do so Bruce... but of course you need to do the instructions I gave you so I can....

Ill again repeat them

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 8 months ago
Hi, I clicked on "Team Viewer" but got error: "Not supported by this architecture.
Customer reply replied 8 months ago
Thank you Richard. You are very kind.
Apple Mail seems to have failed from "old age" ?
This computer is circa 2004. A Mac G5

ah ok, your computer is way to old for any program such as this.

But can you sign into your account here?

https://your-net.servletinc.net:7443/

Ask Your Own Mac Question
Customer reply replied 8 months ago
Hi Richard:
Are there some simple links you can send me to offer information to fix Apple mail that is stuck "offline" ?
Send links to ***@******.***
Thank you so much! Also: "Cross Domain Logins are disabled" ; but normally I can log into https://your-net.servletinc.net:7443/

Please use my last link and tell me if you can sign in please

Ask Your Own Mac Question
Customer reply replied 8 months ago
NO:
Sorry crossdomain logins are disabled (enable with login_crossdomain in surgeweb admin interface)

ok, this is why you get the issue in apple Mail

Who is your email provider? Which company?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Siscom.net is my email provider in Dayton OhioAgain, I appreciate this service!Bruce

ok, call them and have them check your account details as it looks like the password ***** use is incorrect

Let me know the results please

Ask Your Own Mac Question
Customer reply replied 8 months ago
Hi Richard:
The password ***** gave to me:
C0m1ngS00n!
Which is a difficult one; but which I am careful to enter correctly.Again, thank you for your patient help
Bruce

you called them just now to make sure there are no problems with your account?

As you could not log into it on the link I gave you

Ask Your Own Mac Question
Customer reply replied 8 months ago
Hi Richard:
They do not accept any calls. Email only.
The guy is Mike Harding (new owner).
His email is:***@******.***Mike is very friendly and helpful
It could be that Apple Mail quit working about the time he took over the company, Siscom.net.Bruce

No, Apple Mail is only a program, it is still working fine.

But you see you cannot sign into your account via the link I gave, which shows an issue with their email service.

So please check with them the issue they are having.

I can call and explain this better if you want?

If so give me your phone number please

Ask Your Own Mac Question
Customer reply replied 8 months ago
Monday
April 10, 2017Hi Richard:
You are very very professional... I am favorably impressed!
My telephone number is(###) ###-####
Fix me up so I can connect to you again; since there will be more issues!Bruce M. Forrester Jr
I am an old geezer, age 69 (the perfect age by the way, especially with a new lover girlfriend!).

Calling Bruce!

Ask Your Own Mac Question

Hi Bruce,

As discussed, when you have time, please do the following instructions

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Ask Your Own Mac Question
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,345
40,345 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a Maxtor II that I used to use with my Mac G5. The
I have a Maxtor II that I used to use with my Mac G5. The hard drive went on the Mac G5 and now I would like to install Maxtor II software onto my MacBook Pro (15-inch, Mid 2012) running macOS High Si… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't launch Picasa. It has a error log message when it
I read the help comments here, but I couldn't locate the file or folders suggested. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
Trying to connect a G4(9.4) to a G5 (10,4) with ethernet
trying to connect a G4(9.4) to a G5 (10,4) with ethernet cable … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
577 satisfied customers
Accounts are stuck on "Offline" Yes, with no luck, Mac G5 OS
Accounts are stuck on "Offline" JA: Have you contacted anyone about your account? Customer: Yes, with no luck JA: What's the model and Operating System (OS) of your device? Customer: Mac G5 OS X 10.5.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936)
Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936) Outgoing mail server: Surgemail.servletinc.net … read more
Richard
Richard
Apple Software Engineer
40,345 satisfied customers
Your computer has been block. Can you help me? IMac G5 20"
I was trying to make online payment and I got blocked.Error number 268D8… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Pointer on G5 is frozen top left corner, iMac. don't
about 4-5 years ago. Did not troubleshoot. I am partially disabled … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I tried to get anti virus on my computer and Norton said my
i tried to get anti virus on my computer and Norton said my computer is not up to date … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,937 satisfied customers
PPC G5 2.3ghz. I cannot get past the apple load screen
PPC G5 2.3ghz. I cannot get past the apple load screen without kernel error. … read more
Mike
Mike
Mac Medic
Some college
8,553 satisfied customers
I have a 2005 G5. When turned on it chimes and runs for a
I have a 2005 G5. When turned on it chimes and runs for a bit then starts the fan. Ive tried replacing the battery inside, removing and reinstalling the memory, removing the vid card and restarting, r… read more
Mike
Mike
Mac Medic
Some college
8,553 satisfied customers
I am attempting to configure a printer on my old iMac G5 and
I am attempting to configure a printer on my old iMac G5 and I'm having no luck.I am connecting through my wireless router which I have done successfully on my later model latptops.I am using a Pantum… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an old desktop and don't know how to set it up. It's
I have an old desktop and don't know how to set it up. It's a Mac OS X, version 10.4.11. … read more
Richard
Richard
Apple Software Engineer
40,345 satisfied customers
I have a 9 year old Mac G5 and it has been a work horse.
Hi I have a 9 year old Mac G5 and it has been a work horse. Today is the first day of trouble. It turns on, Chimes but I'm looking at a apple screen with the wheel below it spinning. ??? I zapped the … read more
Mike
Mike
Mac Medic
Some college
8,553 satisfied customers
I forgot the admin password for my G5 running OS X 10.5.8
I forgot the admin password ***** my G5 running OS X 10.5.8 and I don't have a system disk. How do I recover my password?… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Aggravated! I have a Mac G3 with OS9 I have a Mac G5 with
Aggravated! I have a Mac G3 with OS9 I have a Mac G5 with OSX I Tried networking through Ethernet to transfer files from the G3 to the G5 but I can't get that to work. The G5 can't seem to see the G3,… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,113 satisfied customers
I have a 2003 power Mac G5 that won't start up. It opened up
I have a 2003 power Mac G5 that won't start up. It opened up a few minutes ago but freezed. Now it just won't open … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,993 satisfied customers
I have an old G5 and when I turn on my G5, all I get is a
I have an old G5 and when I turn on my G5, all I get is a blinking small world in the center of the screen???… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,113 satisfied customers
When Powering on MaC G5, it Beeps a few times loudly before
When Powering on MaC G5, it Beeps a few times loudly before Fan blows full blast & no display on screen. It's Hard down. … read more
Mike
Mike
Mac Medic
Some college
8,553 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x