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My phone is locked and my apple ID and password are not

Customer Question
My phone is locked...

My phone is locked and my apple ID and password ***** not unlocking it.

Technician's Assistant: When did you last reset your Apple ID or password?

About six month ago or so

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Just trying my ID and passwork over and over.

Submitted: 1 year ago.Category: Mac
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Answered in 5 minutes by:
4/1/2017
Mac Support Specialist: Jay D, Computer Engineer replied 1 year ago
Jay D
Jay D, Computer Engineer
Category: Mac
Satisfied Customers: 681
Experience: Business Owner at LCS
Verified

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

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Mac Support Specialist: Jay D, Computer Engineer replied 1 year ago

can you please go here and try logging in and let me know if it works or not - https://appleid.apple.com/#!&page=signin

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Mac Support Specialist: Jay D, Computer Engineer replied 1 year ago

Hi were you able to login on the apple website? Jay

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