Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I got a new router and modem and got my mac pro hooked up to…

Customer Question
I got a new...

I got a new router and modem and got my mac pro hooked up to the internet okay, but having trouble getting my Canon MX922 printer to respond to my computer. Wireless.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Don

Technician's Assistant: Have you installed any updates recently?

Don't uderstand the question.

Technician's Assistant: What troubleshooting have you tried?

The first question

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

Just need to be able to use my printer. Thanks

Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
4/1/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Mac Question
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 1 year ago

Hi,
Would it be OK If I connected and had a look?
Thanks
Kevin

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can aniPhone 5s print to, 10.3.2, It says it is, up to date.
Let me first check on updates. Since my MacBookAir quite I ha e been… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I am having problems setting up my AirPrint enabled printer
I am having problems setting up my AirPrint enabled printer to run with my iPad because my computer is running at a 'primitive' windows level and so on....I am in a quandary. Can't get online with com… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cant get my new MaxBookPro to sign in to the internet using
I can't get my new MaxBookPro to sign in to the internet using netgear. This works using my exesting computer. Contact me [email protected] or my cell phone XXX-XXX-XXXX. I would prefertalking through … read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
i am moving my computer and router to another floor in my house.
i am moving my computer and router to another floor in my house. I can't establish wireless in the new location.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
FOR MIKE THE MAC MEDIC: I currently have a MacMini that is
FOR MIKE THE MAC MEDIC: I currently have a MacMini that is hooked up to a Canon printer that works fine. I also have a G4 (OS10.3.9) that has a nonworking printer. Both the MacMini and the G4 are conn… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi. I installed Snow Leopard yesterday and today my Uverse
Hi. I installed Snow Leopard yesterday and today my Uverse modem was replaced. I have an Epson printer setup on a wireless network connection. I worked with Epson support to re-install the Epson drive… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I recently bought a Mac Book for my husband. I have two printers
I recently bought a Mac Book for my husband. I have two printers at me home office. A Canon Pixma ip5200R and an old Hewlett Packard Laser Jet 2100TN. I thought I loaded the printer software onto the … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
HOW DO I SET UP INTERNAL MODEM IT SAYS NOT CONNECTED. I HAVE
HOW DO I SET UP INTERNAL MODEM? IT SAYS NOT CONNECTED. I HAVE BEEN 7 DAYS TRYING TO CONNECT THIS PRINTER. I'M A SENIOR, IS THERE ANYONE WHO CAN HOME TO MY HOUSE IN SANTA ANA, CA? CALL XXX-XXX-XXXX… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Why is my Belkin N+ router not connecting wirelessly?
I have a Belkin N+ router. All has been well until today. The modem and internet lights flash yellow and I can't get on the internet. Yet when I connect directly to my computer with the ethernet cable… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I am having trouble installing a new router (Linksys). Do I
I am having trouble installing a new router (Linksys). Do I need to uninstall the old router? Also should I use the disc to install it or just let Snow Leopard Install it? Ron… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My pc is hooked up to my canon mx850 printer, and in the pc
My pc is hooked up to my canon mx850 printer, and in the pc I have the printer and files "shared" option selected. Unfortunately, the macbook pro does not "see" the printer; I have the macbook pro usi… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Okay, my computer is having trouble hooking up to my wireless
Okay, my computer is having trouble hooking up to my wireless internet. I have had the same internet for six months and my computer previously hooked up to it, but no longer will. It shows that it has… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Who ever answered my question about Mac and wireless printer,
Who ever answered my question about Mac and wireless printer, please come back I will pay 18.00… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Computer question--I have a mac book computer it is hooked
Computer question--I have a mac book computer it is hooked up wireless to the internet and my printer. I just purchased another mac book pro. I want to be able to get the codes so that I can program m… read more
Mark Zotman
Mark Zotman
Network Administrator
Certifications Below
118 satisfied customers
I just installed Limewire on my new MacBook Pro but it wont
I just installed Limewire on my new MacBook Pro but it won't ever connect to the internet...what do I do?… read more
John P
John P
Bachelor's Degree
422 satisfied customers
I want to set up a home network between a LAN Mac, a LAN Windows
I want to set up a home network between a LAN Mac, a LAN Windows pc, and a wireless Windows laptop, in hopes to use 2 printers… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
I have a new Imac, a Hughes HN9000 modem and a D-link DIR-655
I have a new Imac, a Hughes HN9000 modem and a D-link DIR-655 router. I can get the Mac to find the router but, no luck communicating with it. D-link support says I need to configure the router by put… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I just got a Samsung BL P2500 and have hooked it up to the
I just got a Samsung BL P2500 and have hooked it up to the internet via a LAN connection and I cannot get it to connect to my network. I have it set up so that the modem goes into a cheap dynex router… read more
sandypcnut1
sandypcnut1
Associate Degree
108 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x