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My documents folder in finder is empty, I think im on the…

Customer Question
My documents folder in...

My documents folder in finder is empty

Technician's Assistant: What's the model and Operating System (OS) of your device?

I think im on the latest version of the OS - HOW DO I CHECK?

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

About 2011 - its a17 inch mac book pro

Submitted: 1 year ago.Category: Mac
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Answered in 49 minutes by:
3/21/2017
Mac Support Specialist: Mike, Mac Medic replied 1 year ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

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Mac Support Specialist: Mike, Mac Medic replied 1 year ago

I will need some information before we begin:

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • Version ? (right under Mac OS X)
  • Processor
  • Memory
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Mike, Mac Medic
Category: Mac
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