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I've been using comcast.net for my email for years. I cannot…

Customer Question
I've been using comcast.net...

I've been using comcast.net for my email for years. I cannot get any emails in the last 2 days.

Technician's Assistant: Just to clarify, what email service provider are you using?

Comcast.net

Technician's Assistant: What's the model and Operating System (OS) of your device?

Osx 10.9.5 2.7 ghz core i5

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Not sure, I bought it a few yrs ago. I've gone on infinity account.

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

I was infinity customer in tucson, AZ, for ten yrs. Moved to CA past six mos ago. Cannot get comcast where we are. Infinity said I can use comcast.net forever.

Submitted: 1 year ago.Category: Mac
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Answered in 2 minutes by:
3/21/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 1 year ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,484
Experience: Several years of supporting Mac systems.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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