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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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To activate a new sim card to a iphone 5 I have been

Customer Question

To activate a new sim card to a iphone 5 I have been instructed to download itunes and ask to restore the iphone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS X 10 I think
JA: Have you installed any updates recently?
Customer: My Apple installs updates reguly
JA: What troubleshooting have you tried?
Customer: No troubleshooting
JA: Anything else you want the Mac expert to know before I connect you?
Customer: The phone keeps asking to enter Passcode
Submitted: 6 months ago.
Category: Mac
Expert:  Richard replied 6 months ago.

Hi there and welcome

What happens when you try to restore the phone via iTunes?

Please let me know