How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

What do I do if I forgot my passcode to get into my phone,

Customer Question

What do I do if I forgot my passcode to get into my phone
JA: How old is the phone?
Customer: It is the iPhone 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have not tried any just in case I permanently locked myself out
JA: Anything else you want the phone expert to know before I connect you?
Customer: No thanks
Submitted: 7 months ago.
Category: Mac
Expert:  Ashik replied 7 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

If you don't remember the passcode, that means you are already locked out and there no way to crack that code or get back in without the code (if Fingerprint is not working)

Your only option is, restore the iPhone from your computer which will delete everything from it and return it to new. Do you want to restore it ?