Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I tried to get anti virus on my computer and Norton said my…

I tried to get...

I tried to get anti virus on my computer and Norton said my computer is not up to date

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Imac g5 snow leopard

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Not any

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/23/2017
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,158
Experience: Working and Troubleshooting in MAC.
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,158
Experience: Working and Troubleshooting in MAC.
Verified
sudipto_dutta and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 1 year ago
ok

Are you ready for the remote support?

Ask Your Own Mac Question

Please follow the steps on your computer then, reply me back for the instructions to start the remote support.

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Ask Your Own Mac Question

Hellow, where did you go?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask sudipto_dutta Your Own Question
sudipto_dutta
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 6,158
6,158 Satisfied Customers
Experience: Working and Troubleshooting in MAC.

sudipto_dutta is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Is there a way to check if my imac 10.5.8 has a virus. It
Is there a way to check if my imac 10.5.8 has a virus. It has been a bit unresponsive, and it tells me that this system isn't compatable with the latest version of firefox. Do I need to upgrade to Sno… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Im looking to replace my iMac its a G5 but doesnt run have
I'm looking to replace my iMac it's a G5 but doesn't run have the intel processor. I want to replace it with a used unit and want to know what to look for. I want to be able to run an advanced enough … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
i wont to buy a old mac G-5 2005 or 2006 is dual core or quad
i wont to buy a old mac G-5 2005 or 2006 is dual core or quad core intel. if so will snow lep load on it… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I purchased a may 2005 imac with mac os x tiger 10.4 just to
I purchased a may 2005 imac with mac os x tiger 10.4 just to get my feet wet. I think I messed up. It will not run my quickbooks 2007, my printer is not listed, and the way I connect to internet using… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Bought OS X Snow Leopard for an older G4. Tried to install,
Bought OS X Snow Leopard for an older G4. Tried to install, and all I have now is a grey screen with the drive symbol spinning around. I was able to get the disk out, but I can do nothing else. Any id… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a G5 that is about 7years old. I need to update it so
I have a G5 that is about 7years old. I need to update it so I can use updated software. I've seen an update package for sale at the apple store. Is this all I need? What else?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an Imac G5...how would I go about upgrading from Mac
I have an Imac G5...how would I go about upgrading from Mac OS X 10.4.11 to 10.5 or newer? While I can operate a Mac, I'm not technical savvy and don't know a lot of technical wordage. Thank you.… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I just tried to up date my iMac G5 OSX 10.4.2 to Mac Osx Snow
I just tried to up date my iMac G5 OSX 10.4.2 to Mac Osx Snow Leopard OSX 10.6.3- My old mac will not load Leopard- do I have to down load something first? Is my Mac so out of date that I need a new c… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iMac G5 with OS X Version 10.4.11 I am receiving
I have an iMac G5 with OS X Version 10.4.11 I am receiving photos/stories from other requiring my computer to have Adobe Flash Player 10.3 When I try to install Flash Player 10.3, I get a pop-up that … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a iMac G5, PowerPC (3.1) with 2.1 GHz processor running
I have a iMac G5, PowerPC (3.1) with 2.1 GHz processor running OS 10.4.11. I want to upgrade to Snow Leopard 10.6. However, specs for upgrading indicates the G5 must have an intel processor. With my i… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
just bought a magic trackpad.I have the 10 . 5 . 8 version,
just bought a magic trackpad.I have the 10 . 5 . 8 version, is there any way in which i can download the trackpad. thankyou, Mac… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Help! help! When I try to turn my G5 iMac Intel on, the
Help! help! When I try to turn my G5 iMac Intel on, the screen blinks a grey circle with a slash through it, alternating with the Apple sign. Immediately before -- I was doing a data migration from my… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Does my Imac G5 Power Mac G12 W85496XCTAQ have an intel processor,
Does my Imac G5 Power Mac G12 W85496XCTAQ have an intel processor, I tried to upgrade from Leopard to Snow and my computer crashed, I do have an Imac G5 with an intel processor but I am not sure about… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
I am using an iMac with Snow Leopard. Using Bootcamp, I have
I am using an iMac with Snow Leopard. Using Bootcamp, I have installed Windows 7 in a second partition, effectively creating a dual-boot system and running either Snow Leopard or Windows 7. Also, I do… read more
Tech Support
Tech Support
Technical Services Consultant
Associate Degree
174 satisfied customers
I have a Mac with 10.3 panther OS; I tried to wtch the ipad
I have a Mac with 10.3 panther OS; I tried to wtch the ipad video on apples website & wont let me, it says that Quicktime is missing sofware required fo rthis operation & not available on quictime ser… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a non-Intel IMac- about three or four years old. I
I have a non-Intel IMac- about three or four years old. I would like to update the operating system from Version 10.4.11. I ordered the Snow Leopard from Apple on line and it can't be used because my … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iMac G5 power Mac 8.1 Power PC G5 1.8 GHz with GeForee
I have an iMac G5 power Mac 8.1 Power PC G5 1.8 GHz with GeForee FX 5200 VRAM 64 MB I would like up purchase Snow Leopard when it becomes available. This is for my home computer that I use for Interne… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a Mac G5. Its in need of some speed. I am investing
I have a Mac G5. It's in need of some speed. I am investing in some RAM, but wonder if it would be a smart idea to get the new Leopard Operating system.....just to keep it up to date? What would the a… read more
Thomas Z
Thomas Z
Bachelor's Degree
126 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x