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Robert, consultant
Category: Mac
Satisfied Customers: 9048
Experience:  many years in the computer consulting industry
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My son-in-law put this on my mac when I was visiting and I

Customer Question

Hello! My son-in-law put this on my mac when I was visiting and I cannot find my account key to install it on my ipad now that I am home. I have read several of your help articles without success
JA: How old is your iPad, and what model are you using?
Customer: one year old . sorry wher is the model number?
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no ios 10.2 is up to date
Submitted: 7 months ago.
Category: Mac
Expert:  Robert replied 7 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert replied 7 months ago.

what program are you trying to install?

on some programs if you have it running already on the mac you can click

help / about

and it might show the key there.

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