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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot send messages from my mac book pro, email messages,

Customer Question

Hi Mike, I cannot send messages from my mac book pro
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: email messages
JA: Have you installed any updates recently?
Customer: Yes I just did and I'm still not able to send messages
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: Anything else you want the Mac expert to know before I connect you?
Customer: But I'm sure that I should not throw the laptop
Submitted: 8 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is there any error or message? When did this issue first occur?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you currently able to receive new email messages fine?

Please reply at the box below. Thank you,

Customer: replied 8 months ago.
Hi,
I have Apple email version 10.2I am able to receive email but not send.
Customer: replied 8 months ago.
No I would not prefer that
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason