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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17908
Experience:  Over 16 years of computer experience, CISCO certified
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I'm having a lot of issues with texting on my phone, The

Customer Question

Hi! I'm having a lot of issues with texting on my phone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: The latest update on the iphone it's an iphone 5s though
JA: Have you installed any updates recently?
Customer: I did the last update recently to try to fix my problem but it didn't change naything every message says it's still sending and i am not getting notifications for texts people have also told me they texted but i don't receive anything
JA: What troubleshooting have you tried?
Customer: i have tried turning it off, installing the update, resetting the network
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nothing has worked
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
When I do get a text, I receive no notification and it goes to the bottom of my text list. I only find out about it if i happen to scroll through my texts
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Please confirm that the date and time and time zone on the phone are all correct?

Customer: replied 8 months ago.
They are!
Customer: replied 8 months ago.
no thanks! I would rather continue on here
Expert:  Pete replied 8 months ago.

That's ok, you can ignore any automated offers that may pop up - they are sent automatically by the site.

Customer: replied 8 months ago.
oh ok!
Expert:  Pete replied 8 months ago.

Which messaging app is this happening in?

Customer: replied 8 months ago.
its just the regular iphone messaging, like the green little square
Expert:  Pete replied 8 months ago.

Ok, try stopping the Messages app followed by a reset:

double-tap the home button, locate Messages, tap and hold the icon until it jiggles, then tap the red minus sign.

Now reset the phone: hold on/off and home buttons 10-20 seconds until you see the Apple logo.

Start the phone up and open the Messages app.

Let me know if that works?

Customer: replied 8 months ago.
Im holding the messages icon down, but I dont see the red minus sign!
Expert:  Pete replied 8 months ago.

Did you double-tap the Home button first, then locate Messages on the bottom part of the screen?

Customer: replied 8 months ago.
When i double tap home, the screen just lights up. I don~t see apps
Expert:  Pete replied 8 months ago.

Ok, I will attach an image...

Expert:  Pete replied 8 months ago.

When you double-tap the home button, can you see icons along the bottom, where shown in this image?

Customer: replied 8 months ago.
After i put my pass code in, yes
Expert:  Pete replied 8 months ago.

Ok, so you see the row of icons along the bottom, where indicated with the arrow, after you double-tap the home button?

Can you find the Messages icon down there, then press and hold it?

Customer: replied 8 months ago.
i can press and hold it. also, I apologize for my sporadic responses!
Customer: replied 8 months ago.
i just tried to reset my phone again and now all the messages are deleted
Expert:  Pete replied 8 months ago.

Did you hold on/off and home buttons 10-20 seconds until you see the Apple logo to reset the phone?

After you do that, start the phone again and launch the Messages app and it should re-open and all your messages will appear there again.

Expert:  Pete replied 8 months ago.
Did my answer work? Is there anything else I can help you with?--------------------Your satisfaction is my priority; Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need any further assistance at all.Pete.--------------------
Customer: replied 8 months ago.
Your response didn't work :(
Expert:  Pete replied 8 months ago.

Which iPhone model do you have?

Who is your carrier?

What area are you located in?