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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cant sync my ipod nano to my apple account to down load

Customer Question

I cant sync my ipod nano to my apple account to down load songs my sons Ipod touch is showing but not my nano??
JA: Have you contacted anyone about your account?
Customer: no didnt know how or where to start to be honest
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: non sorry Im not tech savy at all.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just if I can be shown how to down load songs from my acoc**t onto my nano
Submitted: 6 months ago.
Category: Mac
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

I'm sorry about the issue, Let's start with the basic troubleshooting :

1. First Connect the ipod nano to your computer and try a reset. press and hold the menu and the center buttons together until it turns off and come back on with an apple.

2. If the above step does not work, try connecting the ipod to different usb ports.

3-Try to sync again using iTunes

let me know if this does not work.

Thank you

Expert:  Mr.Med replied 6 months ago.

Has everything worked out, do you still need help please?