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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Apple ID was being used in Newton, CT, a phone message said.

Customer Question

Apple ID was being used in Newton, CT, a phone message said. I was to change my password. I changed it to Altemose1. It said I needed a verification code. I couldn't find it. I did it over 3 times and found the verification code each time but it wouldn't work. I can't get onto iCloud and I am afraid that it may have been a hoax and my computer, iPhone and iPad may have been compromised
JA: When did you last reset your Apple ID or password?
Customer: Less than 30 minutes ago
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I tried to go into system preferences but they want my password ***** then the verification and that is as far as I get
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

This does sound like i was a hoax

If you now try to sign into your account via

What is now the exact message you receive?