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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an iMac with yahoo email and iCloud set up. Neither

Customer Question

I have an iMac with yahoo email and iCloud set up. Neither of my email addresses will receive mail.
JA: How much experience do you have with this particular machine?
Customer: I'm no wizard but I've been using my iMac for about six years and my iPhone 6 Pluse for about 2 years. The phone seems to receive mail but the desktop quit receiving mail.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: Turned off and on. Both the phone and the desktop. Both keep asking me to install verification codes.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Nothing that I could understand
Submitted: 9 months ago.
Category: Mac
Expert:  PC_Wizzard replied 9 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

2 step verification is most likely on

You can turn it off

  1. Sign in to your Yahoo Account info page.
  2. Click Account security.
  3. Under "Two-step verification," click the On/Off icon.
Expert:  PC_Wizzard replied 9 months ago.

Hi i'm just following up if this worked for you?

Customer: replied 9 months ago.
I managed to turn off two-step verification on the iMac, but the imap address for iCloud incoming mail remains grayed out and I can't receive mail in my att yahoo account or my iCloud account
Expert:  PC_Wizzard replied 9 months ago.

Please check iCloud Two-Factor Authentication

  1. Go to Settings > iCloud > tap your Apple ID.
  2. Tap Password & Security.
  3. Tap Turn off Two-Factor Authentication.
Expert:  PC_Wizzard replied 9 months ago.

Please delete your imap account and setup account again as you mentioned it's greyd out. It should work fine after that.