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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1445
Experience:  BSc H.Dip Apple Certified Professional
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Mail wont open crashes on ipad, already lost me, yes checked

Customer Question

mail wont open crashes on ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: already lost me
JA: Have you installed any updates recently?
Customer: yes checked said it was updated
JA: What troubleshooting have you tried?
Customer: power on and off reinstalled one mail account
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  David replied 7 months ago.

Hi my name is ***** ***** to Just Answer. I am reviewing your question and will reply ASAP.

Expert:  David replied 7 months ago.

have you made any backups recently? Have you got the cable to connect the iPad to your computer?

Customer: replied 7 months ago.
No and no
Expert:  David replied 7 months ago.

The steps I would advise to reinstall Mail would involve connecting the iPad to a computer with iTunes and restoring it to factory settings, so you should have a backup before doing that.

But you can try checking for updates before you need to do that.

Tap Settings > General > Software Update.

Customer: replied 7 months ago.
I've checked for updates and am current I don't have the capability to do what you suggest if you can fix this remotely for 38$ I'm game
Expert:  David replied 7 months ago.

I'm afraid wouldn't be able to fix this remotely, you would need to restore using iTunes, connecting it to a computer. If you don't have the capability now then you would need to find a computer with the latest iTunes on it, you could go to the nearest Apple store for that.

Customer: replied 7 months ago.
Thanks this was a waste of time
Expert:  David replied 7 months ago.

I'm sorry you think so. Take my advice, that's what you need to do or you won't be able to fix it.

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