How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a 4-5 year Hallmark program that suddenly stopped

Customer Question

I have a 4-5 year Hallmark program that suddenly stopped allowing me to insert text. I called for help but was told that the program was outdated and I needed a new program in order to make it work on my Mac. I ordered it and the same problem exists. RC
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: It's a Lion purchased in 2011
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: email via gmail
JA: What troubleshooting have you tried?
Customer: I have gone online but never with a a techie such as this
JA: Anything else you want the email expert to know before I connect you?
Customer: I like the program when it works
Submitted: 9 months ago.
Category: Mac
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

What happens when you try to add text?

Customer: replied 9 months ago.
The "add text here" sign won't go away without taking the whole message.
Expert:  Josh replied 9 months ago.

Do you mean that the "add text here" section is too large?