Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. There are a number of settings which can affect this. It sounds as though perhaps the reading pane view in AOL Mail is turned on.
To disable the reading pane view:
1. Above your mailbox, in the upper right, click Options and then click Mail Settings.
2. On the General Settings page, in the Reading section, un-click the box next to Enable reading pane to preview mail.
4. At the bottom of the page, click Save Settings.
If that doesn't resolve the issue, please let me know. There are other settings we can check. Also, if you'd like, I can offer the PREMIUM SERVICE of a SECURE REMOTE CONNECTION. This will allow me to see exactly what is happening on your computer and to work on the problem while you watch. This is completely optional. If you do not choose to take this service, I will walk you through a solution step by step here.