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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My wife has a new iPhone 7. her old phone locked up so she

Customer Question

my wife carol has a new iPhone 7. her old phone locked up so she does not have access to her password.. we went to verizon and bought new phones but need to adopt a new apple ID
JA: When did you last reset your Apple ID or password?
Customer: no idea
JA: Have you installed any updates recently?
Customer: not that i know of
JA: What troubleshooting have you tried?
Customer: my nef
JA: Anything else you want the Mac expert to know before I connect you?
Customer: do i have to visit an apple store?
Submitted: 6 months ago.
Category: Mac
Expert:  Kris R replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 6 months ago.


You're looking to create a new APPLE ID for your new phone is this correct?

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