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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19949
Experience:  5 years as Network Admin, 10+ years of IT support
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APPLE WILL NOT ACCEPT MY PASSWORD. 12 2016. NONE

Customer Question

APPLE WILL NOT ACCEPT MY PASSWORD
JA: When did you last reset your username and password?
Customer: 12 2016
JA: Have you installed any updates recently?
Customer: NO
JA: What troubleshooting have you tried?
Customer: NONE
JA: Anything else you want the Mac expert to know before I connect you?
Customer: NO
Submitted: 8 months ago.
Category: Mac
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

Please reset your password ***** clicking here: https://iforgot.apple.com/password/verify/appleid

Fill in your information and follow the prompts to reset then use the new password ***** sign in.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 8 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.