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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36865
Experience:  IT Engineer for over 15 years
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My ipad has black screen and will not charhe, Not sure, No,

Customer Question

My ipad has black screen and will not charhe
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Not sure
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Tried to charge overnight but nothing happens
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Mac
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Let then iPad restart and tell me please if it is now functioning correctly.

Let me know the results.

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