How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38580
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

I am trying to install the operating system and drivers for

Customer Question

I am trying to install the operating system and drivers for my Kodak ESP Office 2170 All-in-One printer. I have a Mac OS Sierra Version 10.12.2. I am able to download the software. When I get to the point where the AiO software updater asks for my password ***** permission to install I get a message stating that the updater quit unexpectedly.
JA: How much experience do you have with this particular machine?
Customer: Not a lot. I have successfully installed the printer on my Dell tower and laptop. I am new to Mac. This Mac was my fathers and has been restored to new unused condition. The printer was his as well and was installed on this mac before
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: none. as i said I ma new to Mac
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  Richard replied 9 months ago.

Hi there and welcome

  1. Shut down your Mac.
  2. Find Command (⌘), Option, P, and R on your keyboard.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then try to install

Tell me if it will now install correctly please.