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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2867
Experience:  worked as a Tech support Associate for Apple products
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IPad Air, Suddenly the memory went down from 85% to 1%,

Customer Question

IPad Air
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Suddenly the memory went down from 85% to 1%, while I was using it. In settings general there is no name and the wifi is not connected. It will not charge.
JA: Have you installed any updates recently?
Customer: Only the ones that have come up on the screen
JA: What troubleshooting have you tried?
Customer: Can't seem to do anything with it.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Get me up running.
Submitted: 7 months ago.
Category: Mac
Expert:  Vinod Menon replied 7 months ago.

Hi

Sorry to hear about your issue :(

Let's connect the iPad to the computer. Now, on the iPad, press and hold the power button and home button together until you see an apple logo.

Let's see if that resolves your issue.

Thank you

Vinod

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