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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17404
Experience:  Over 16 years of computer experience, CISCO certified
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My playlist of songs and videos keeps freezing, windows 07?

Customer Question

my playlist of songs and videos keeps freezing
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: windows 07 ?
JA: Have you installed any updates recently?
Customer: none aware of
JA: What troubleshooting have you tried?
Customer: help in itunes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: it is freezing only when we use itunes
Submitted: 6 months ago.
Category: Mac
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

Please reply and let me know if you still need assistance with this.

Customer: replied 6 months ago.
I will response again 2moro.thank u so much.
Expert:  Pete replied 6 months ago.

Ok, let me know when you are ready to continue...

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.