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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am just about in tears. I hope you can help, I am hearing

Customer Question

I am just about in tears. I hope you can help, I am hearing impaired and do not see very well. Somehow I lost my icloud that I have paid for for about 3 years. Now they want my ipad serial number. It goes on and on and on.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have an old ipad a new apple phone ad el capitan that is very old.
JA: Have you installed any updates recently?
Customer: no. My phone is new
JA: What troubleshooting have you tried?
Customer: You name it!! I usually drive down to apple. A long time ago my computer was stollen. I woman from apple called and help me out. I have never used Yahoo for years. She changed my email and my credentials for apple.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: It did not work!!!! I only use moccassin@icloud and I have an icloud that I never get to see.
Submitted: 6 months ago.
Category: Mac
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael.

I'm sorry you are having these problems. But don't cry! I'll help you out and we can do it calmly and take our time.

Expert:  Michael Hannigan replied 6 months ago.

What is the problem you are trying to overcome right now?

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