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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38424
Experience:  IT Engineer for over 15 years
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I'm on a Mac using Sierra. Safari hangs when quitting.

Customer Question

I'm on a Mac using Sierra. Safari hangs when quitting. Spinning ball appears. Force quitting seems like the only way to quit.
JA: What's the model of your Apple device (e.g. Macbook, iMac, iPhone, iPad, etc.)?
Customer: It's a MacBook Pro from 2011
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: Correction, MacBook Pro from 2010. I've tried clearing the history in Safari.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Mac
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you do the following please

  1. Shut down your Mac.
  2. Find Command (⌘), Option, P, and R on your keyboard.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then tell me how the mac now performs

Thank you