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My computer keeps shutting off, I apologize, I am not very

Customer Question
My computer keeps shutting off JA...
My computer keeps shutting off
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I apologize, I am not very computer savvy. It is Mac osx is that what you need?
JA: Have you installed any updates recently?
Customer: no i havent'
JA: What troubleshooting have you tried?
Customer: nothing. it started last week and has happend 4 or 5 times. Today it has already shut down twice while i have been working
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 10 months ago.Category: Mac
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Answered in 6 minutes by:
1/7/2017
Mac Support Specialist: technicalcat, Consultant replied 10 months ago
technicalcat
technicalcat, Consultant
Category: Mac
Satisfied Customers: 1,957
Experience: 20 years experience. B.S. Computer Science
Verified

Hello, and thank you for using this service.
I will help you now.

What is the make and model of this computer? Laptop or desktop?

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Customer reply replied 10 months ago
Well it just shut off again so I'm waiting for it to turn back on. It's a desktop
Customer reply replied 10 months ago
I can't get it to come back on now...
Mac Support Specialist: technicalcat, Consultant replied 10 months ago

Is this a Mac? What's the model of this computer?

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Customer reply replied 10 months ago
it's a mac, I don't know a model number for you because I cannot get it to come back on. We purchased it new in nov 2011
Customer reply replied 10 months ago
When I just pushed the power button I could hear it sound like it was going to start but nothing is happening. I had to disconnect the power cord to even get it to act as if it was going to turn back on.
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Mike
Mike
Mike, Mac Medic
Category: Mac
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