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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My new apple phone goes to page "enter password" I have

Customer Question

My new apple phone goes to page "enter password" I have never put in a password,then it says phone is frozen try again in 5 min.
JA: When did you last reset your username and password?
Customer: I have never put in a user name Oh wait my daughter just said she put in my username [email protected]
JA: Have you installed any updates recently?
Customer: No I haven't but my phone says click on hom e to finish updat
JA: What troubleshooting have you tried?
Customer: Nothing I don'y know any
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Only that I a senior citizen and don't know too much
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.