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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am supposed to enter a password for gmail, but it does not

Customer Question

I am supposed to enter a password ***** gmail, but it does not have a space for that
JA: When did you last reset your username and password?
Customer: No idea, but I was sent a new password ***** apple, and there is no place to enter that
JA: Have you installed any updates recently?
Customer: yes, the new phone required that. It was after update that this occurred
JA: What troubleshooting have you tried?
Customer: I don't know what to do, so none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: mac or Iphone? This is an iphone problem
Submitted: 8 months ago.
Category: Mac
Expert:  Ashik replied 8 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is your iPhone showing now ?

Customer: replied 8 months ago.
that I have an answer from you
Expert:  Ashik replied 8 months ago.

Do this please. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Does it allow you to enter the password ***** ?

Customer: replied 8 months ago.
still showing apple
Expert:  Ashik replied 8 months ago.

Let it load

Customer: replied 8 months ago.
I have the page with you on it now
Expert:  Ashik replied 8 months ago.

Is your iPhone working normally ?

Customer: replied 8 months ago.
except it doesn't make any alert when I receive a text message
Expert:  Ashik replied 8 months ago.

You said it was asking you to enter Gmail password ?

Does it alert you when you get calls ?

Customer: replied 8 months ago.
it alerting me when I receive these messages
Customer: replied 8 months ago.
I think I would be better off just driving to the verizon store where I got the phone. I do not want this service- how do I cancel?
Expert:  Ashik replied 8 months ago.

Press the volume up button and put it to max.

Then open Settings >Sounds and next to Text message, set a new sound.

Also check the silent switch above the volume button and make sure there is no red showing on it

Expert:  Ashik replied 8 months ago.

You only have to pay if you are 100% satisfied. Let me know if you want to cancel this service

Customer: replied 8 months ago.
I want to cancel
Expert:  Ashik replied 8 months ago.

Ok, please contact/email to *****@******.*** and they will cancel your account.

Best Regards,

Ashik