Hi! My Apple 6s plus will not hold a charge and it's difficult to get t charged at all. I left it charging all last night and today it has less of a charge then it did when I started. I bought this at Verizon. Should I take it back to them?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know the answer to that question. It is an IPhone
s plus. I'm sorry, but I'm not tech savvy.
JA: Have you installed any updates recently?
Customer: Yes, about a week ago. I was sent a message that the update was available.
JA: What troubleshooting have you tried?
Customer: I have tried charging it in the car, and tried multiple outlets at home. I was able to get it charged at work, but it was down to 40% that night. It did not used to do that.
JA: Anything else you want the Mac expert to know before I connect you?