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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My phone is saying activation lock help I been online with

Customer Question

My phone is saying activation lock help I been online with Apple for two days to reset my I'd and password
JA: When did you last reset your username and password?
Customer: Yesterday I did my password ***** I didn't do my I'd is my I'd is same as my email
JA: Have you installed any updates recently?
Customer: I can't get in my phone I had a lot of update that what cause this hole mess
JA: What troubleshooting have you tried?
Customer: I try my password ***** can't go no further with my the phone lock
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thank you make the one to help
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

Plug it in to your computer and open iTunes. Then let me know.

Expert:  Mike replied 8 months ago.

Do you still need help? You never replied.