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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17941
Experience:  Over 16 years of computer experience, CISCO certified
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I'm moving playlists/ songs in iTunes and my mouse suddenly

Customer Question

I'm moving playlists/ songs in iTunes and my mouse suddenly has lost ability to drag and drop files/songs
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra
JA: Have you installed any updates recently?
Customer: not that I'm aware since Sierra
JA: What troubleshooting have you tried?
Customer: I've checked mouse settings, battery quality and help via google. next step is to switch off I think and then switch on again
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Only that over past 24 hours the mouse seems to bring up drop down menus all over the place when I simply click!
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Did the mouse drag and drop function recover when you turned the Mac off and on again?

Customer: replied 8 months ago.
Problem seems to have corrected itself and yes i have since rebooted.
Expert:  Pete replied 8 months ago.

Glad to hear you got it sorted!



Expert:  Pete replied 5 months ago.

Hi, just following up on your question - is everything ok now?

Is there anything else I can help you with?