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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I got a new MacBook in October 2016 but still get monthly

Customer Question

I got a new MacBook in October 2016 but still get monthly charges (99cents) for extra storage on my old MacBook Air. How do I cancel those charges
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: about 4 years old. I updated it whenever updates were offered.
JA: Have you installed any updates recently?
Customer: Not sine October
JA: What troubleshooting have you tried?
Customer: I have tried going to
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't seem to be able to get to my account on that website
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

Are you still using the same Apple ID?

Customer: replied 8 months ago.
but I have changed the password
Expert:  Mike replied 8 months ago.

OK then don't you still need the storage? If you needed it before then you still need it now unless you have greatly reduced what you have to backup? It's not tied to your old computer it is tied to your Apple ID....

Expert:  Mike replied 8 months ago.

I can remote connect and look at that situation if you wish but otherwise:

If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question for no extra charge. Thanks!!

Expert:  Mike replied 8 months ago.

Hello... do you understand ?