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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My i pad has its activation lock on. ive tried my apple id

Customer Question

hi. my i pad has its activation lock on. ive tried my apple id but cant remember pass.
JA: What's the make/model of your device? How old is it?
Customer: i pad dec 2013 im an o9ld lady dont know model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since this afternoon. have been to apple store in bristol and someone from tec support is ringing me tom. i wasnt sure if i could use this laptop as its 12 yrs old
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not really thanks for help
Submitted: 9 months ago.
Category: Mac
Expert:  Mike replied 9 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 9 months ago.

Do you still need help you never replied?