How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6386
Experience:  4 years Mac Specialist, Apple Certified.
Type Your Mac Question Here...
Cris is online now
A new question is answered every 9 seconds

My ipad2 is frozen. I cannot turn it off to reboot. The

Customer Question

My ipad2 is frozen. I cannot turn it off to reboot. The "slide to turn off" won't slide. What can I do?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Safari
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None, other than trying to turn it off
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Don't think I have any other pertinent info
Submitted: 9 months ago.
Category: Mac
Expert:  Cris replied 9 months ago.

Hi there, I am Cris and will be glad to assist you.

In your case you can perform a forced reboot. Press and hold the wake/sleep button and home button down together. Continue to hold until the iPad shuts off do not let go until the Apple logo appears. When it does let go and allow to boot up.

Let me know how this solution works for you and if we need to further troubleshoot. If it works please take a moment to rate my service and submit at the top.