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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Apple logo blinks on and off after being on charge and

Customer Question

Apple logo blinks on and off after being on charge and completely shutting the phone off for 3 days. I got a message that said to connect a USB cable to the device and go to itunes to restore it. Still not working.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sorry, Pearl this is a iphone problem
JA: Have you installed any updates recently?
Customer: I was due for one but I did not allow it before I started charging it for the 3 day period.. New Years weekend...
JA: What troubleshooting have you tried?
Customer: I brought my iphone to an ATT phone store but they were unable to start the phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Nothing I can think of at the moment, I would like to restore my phone to retrieve my pics, contacts and other information stored in the phone
Submitted: 9 months ago.
Category: Mac
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

How old is the phone?