How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Frozen iPhone 6S, black screen, can't turn it off to re set,

Customer Question

frozen iPhone 6S, black screen, can't turn it off to re set, suri talked twice?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I have not done the last upgrade......
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I tried to turn it off but pushing down the button doesn't do anything.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Suri has said a few things even while the screen is black?
Submitted: 6 months ago.
Category: Mac
Expert:  Cris replied 6 months ago.

Hi there, I am Cris and will be glad to assist you.

Try pressing the top button and home button down together, continue to hold until the iPhone shuts off and the Apple logo appears.

When it does let go and wait for it to boot up.

Let me know if this works for you or we have to do further troubleshooting.

Customer: replied 6 months ago.
iPhone 6s only has a side button?
Expert:  Cris replied 6 months ago.

Yes sorry press the side button sleep/wake and the home down together at the same time until the apple logo appears.

Expert:  Cris replied 6 months ago.

How did it go?

Were you able to restart the phone?

Related Mac Questions