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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am trying to sink my phone to my lap top and it is saying

Customer Question

I am trying to sink my phone to my lap top and it is saying iPhone could not connect because of an invalid response from this device.? I tried another iPhone as well and it says the same thing???
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Macbook Air, the latest updated program...
JA: Have you installed any updates recently?
Customer: it has been a few weeks
JA: What troubleshooting have you tried?
Customer: I deleted Itunes and reinstalled it. It will import the pictures fine but iTunes seems to be the problem.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

Hi

Would I be able to connect and have a look?

Customer: replied 8 months ago.
sure
Expert:  Kris R replied 8 months ago.

Please let me know when you are ready.

Customer: replied 8 months ago.
ready
Customer: replied 8 months ago.
i am ready
Expert:  Kris R replied 8 months ago.

Please accept thr remote assistance request

Customer: replied 8 months ago.
where is it? I don't want to accept any monthly support
Expert:  Kris R replied 8 months ago.

It's a one off for $39 and you get your money back If your issue is not resovled.

Customer: replied 8 months ago.
no thanks! And I will not be paying the $30.00 I already committed to either because my issue was not resolved! Ill take my computer to the apple Store instead. Thanks…