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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.
I will send you the info.
not that I have trust issues but is it recommendable to have somebody accessing my laptop remotely?
It is safe if you have a reliable Secure Remote Screen Connect program.
We use TeamViewer>https://www.teamviewer.com/en/download/mac/
Not sure what Secure Remote Screen Connect program is ... any recommendations if I need to download
yes, we use TeamViewer.
OK done ... next?
If you want to do the remote connect, I will need the 9 digit access code and password
okay, thank you. Give me a moment to get this started please.
How long should this take?