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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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MacBook with black desktop that I can not change, no dock

Customer Question

MacBook with black desktop that I can not change, no dock and unable to minimise/maximise windows
Submitted: 9 months ago.
Category: Mac
Expert:  tyroneboman replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.

Customer: replied 9 months ago.

not that I have trust issues but is it recommendable to have somebody accessing my laptop remotely?

Expert:  tyroneboman replied 9 months ago.

It is safe if you have a reliable Secure Remote Screen Connect program.

Expert:  tyroneboman replied 9 months ago.
Customer: replied 9 months ago.

Not sure what Secure Remote Screen Connect program is ... any recommendations if I need to download

Expert:  tyroneboman replied 9 months ago.
Customer: replied 9 months ago.

OK done ... next?

Expert:  tyroneboman replied 9 months ago.

If you want to do the remote connect, I will need the 9 digit access code and password

Customer: replied 9 months ago.
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Expert:  tyroneboman replied 9 months ago.

okay, thank you. Give me a moment to get this started please.

Customer: replied 9 months ago.

all ok?

Customer: replied 9 months ago.

How long should this take?