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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Cant sign in my account my iPhone broke today got a new one.

Customer Question

cant sign in my account my iPhone broke today got a new one . cant sign it put my husbands to my phone but not mines . we both have different accounts but same number.
JA: Have you contacted anyone about your account?
Customer: just been following the directions yahoo told me
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my iPhone
JA: What troubleshooting have you tried?
Customer: tried getting my password ***** using forgot my password ***** it sent my husbands
JA: Anything else you want the email expert to know before I connect you?
Customer: his mail is coming thru but not mines cause him phone got turned off so we used my mobile number . I losted all my contacts and my email is the only way I can find my password ***** my icloud account
Submitted: 9 months ago.
Category: Mac
Expert:  tyroneboman replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the email address that you use for the Apple ID?