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Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17908
Experience:  Over 16 years of computer experience, CISCO certified
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I have locked my self out of my password on my I PHONE/ I

Customer Question

Hi , I have locked my self out of my password ***** my I PHONE/ I cannot remember my security questions and the e/mail I have for security hasn't worked in years--can you help me?
JA: When did you last reset your username and password?
Customer: Maybe 2 years ago when I purchased my phone/ I haven't been able to download northing for about a year, I got a fitbit for Christmas and I cannot download because don't have a password
JA: Have you installed any updates recently?
Customer: not at all
JA: What troubleshooting have you tried?
Customer: I have tried forgot email/ over and over, but if you don't remember your security questions you don't get to far--right?
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

You can try the following reset methods at home:

https://support.apple.com/en-gb/HT204306

Let me know if they work?
Pete.