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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Not so much my iPad - it's my inability to get into my

Customer Question

Hi -
JA: Hello. How can we help?
Customer: Not so much my iPad - it's my inability to get into my account - "password ***** id. not recognized" Wrong answers to security questions Have gone round and round :(
JA: Have you contacted anyone about your account?
Customer: No, and how do do that - phone#? visit a store?
JA: Have you installed any updates recently?
Customer: No, hmmmmm...
JA: What troubleshooting have you tried?
Customer: None; am a PC user, and not sure where to go to trouble shoot
JA: Anything else you want the Mac expert to know before I connect you?
Customer: That would be lovely - thanks for your help, Pearl!
Submitted: 6 months ago.
Category: Mac
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

If you are unable to answer the security questions online then you will need to call into Apple to have them verify your information.

I can send a request for a call back -- I will need to know a number that you can be reached at and what time works for you.

Customer: replied 6 months ago.
HI Josh - I'm available after 4:00 p.m. eastern time -

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