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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I backed the data up to icloud, then wipped cleam my iphone

Customer Question

I backed the data up to icloud, then wipped cleam my iphone and am having a problem recovering the backup?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ISO is 10. something
JA: Have you installed any updates recently?
Customer: The iphone was on automatic backup with icloud. I have not installed any updates lately
JA: What troubleshooting have you tried?
Customer: Originally my iphone would not hook up to service for phoning so the rep at the Bell store told me to back up to icloud. I pruchased 50GB of storage then backed up my data. I then wipped clean my iphone as the Bell rep told me to do. When I try to recover the backup it keeps saying Failed. I think I set up 2
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I may have 2 apple id's for this iphone. one under a hotmail acct and another under an icloud acct?
Submitted: 7 months ago.
Category: Mac
Expert:  Mike replied 7 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 7 months ago.

Is your phone connected to a WIFI network?

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