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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Forgot my password and tried to many times resulting in

Customer Question

Forgot my password ***** tried to many times resulting in IPhone an d IPad to lock
JA: When did you last reset your username and password?
Customer: I think the end of Nov 2016
JA: Have you installed any updates recently?
Customer: I think only 1, have not used any apps
JA: What troubleshooting have you tried?
Customer: Signing in to phone peer directions wit6h the coded letters. Doesn't let me continue
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Not that I am aware of except I was trying to initially set up ICloud and failed. That's when it locked
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer with iTunes software installed on it?