How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I don't remember my apple id, When I got the phone - about 9

Customer Question

Hi - I don't remember my apple id
JA: When did you last reset your Apple ID or password?
Customer: When I got the phone - about 9 months ago I created one
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: nothing yet I searched for help on google and I clicked the 'can't remember apple id' but it asks for an email and I don't have an email when I set up the apple I think I used my work email but I have since retired and don't have access to that email account
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I can't send SMS messages and one of the tips was to sign out and back in using my apple id, which is how I realized I don't know what it is ok
Submitted: 6 months ago.
Category: Mac
Expert:  tyroneboman replied 6 months ago.

Hi ,

My name is Randy,

I will be glad to assist you with this.

What is the email address that you may have used for the Apple ID?

Customer: replied 6 months ago.
I don't recall it as our company had been bought out, they changed the email account name and I am not sure what it was originally
Customer: replied 6 months ago.
is this apple support?
Expert:  tyroneboman replied 6 months ago.

no, this is a paid tech support company. JustAnswer.com

Customer: replied 6 months ago.
thought i had searched for apple support i don't think another company can help with this i need a new id
Expert:  tyroneboman replied 6 months ago.

okay, no problem.

Follow this link please>https://support.apple.com/contact

Customer: replied 6 months ago.
thank you
Expert:  tyroneboman replied 6 months ago.

your welcome!